Terms of Use

Last updated: October 8, 2025

Effective Date: October 8, 2025

These Terms of Use ("Terms") govern your use of Raccoon AI's AI agent platform and related services (the "Services"), provided by Flying Raccoon Private Limited ("RaccoonAI," "we," "us," or "our"), a company registered in Karnataka, India with its registered office in Bengaluru.

By using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. What is Raccoon AI?

Raccoon AI is an AI-powered agent platform that autonomously executes complex multi-step tasks on your behalf. Our Services include:

AI Task Execution: An intelligent agent that plans, reasons, and executes tasks using advanced cognitive architecture
Tool Integration: Access to 30+ tools including file operations, terminal commands, web research, content generation, and more
Google Workspace Automation: Gmail, Calendar, Drive, and Sheets integration
Code Execution: Isolated sandbox environments for running code and scripts

2. Eligibility and Account Requirements

Age Requirement: You must be at least 18 years old to use our Services. If you are under 18, you may only use the Services with parental consent and supervision.

Account Registration: You must provide accurate and complete information when creating an account. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized access

Organizational Use: If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. The organization will be responsible for your use of the Services.

Corporate Domains: If you register with an organizational email address, we may add your account to your organization's workspace, giving administrators access to your account and content.

3. Acceptable Use

3.1 What You Can Do

Subject to these Terms, you may use our Services to:

Automate legitimate business and personal tasks
Process and analyze data and files
Integrate with your Google Workspace accounts
Execute code in isolated sandbox environments
Generate content and conduct research

3.2 What You Cannot Do

You agree NOT to:

Illegal Activities:

Use the Services for any illegal purpose or to violate any laws (including the Information Technology Act, 2000 and related Indian laws)
Engage in fraud, money laundering, or other financial crimes
Harass, threaten, or harm others
Violate intellectual property rights of others

Prohibited Content:

Generate or process content that is hateful, discriminatory, defamatory, obscene, or sexually explicit
Create content that promotes violence, terrorism, or illegal activities
Process content depicting child exploitation or abuse
Generate misleading deepfakes or impersonations without disclosure

Service Abuse:

Reverse engineer, decompile, or attempt to extract source code or models from our Services
Bypass rate limits, security measures, or access controls
Use the Services to develop competing AI products or services
Scrape or extract data to train competing models
Overload or interfere with the Services' operation
Use the Services to mine cryptocurrency without authorization

Privacy Violations:

Process personal data without proper legal basis or consent
Violate data protection laws (including Indian privacy regulations)
Access others' accounts or data without authorization

Automated Harm:

Use our agent to send spam or unsolicited communications
Automate actions that violate third-party terms of service
Deploy the Services for unauthorized surveillance or monitoring

4. Your Content and AI Outputs

4.1 Definitions

"Input" means the task descriptions, instructions, files, and data you provide to the Services
"Output" means the results, files, content, and data generated by our AI agent in response to your Input

4.2 Ownership

Your Input: You retain all rights to your Input. You grant us a limited license to use your Input solely to provide, improve, and secure the Services.

Output: Subject to these Terms and applicable law, we assign to you all our rights in Output generated specifically for you. However:

Output may not be unique; other users may receive similar Output
Our assignment does not extend to similar Output generated for others
You are responsible for ensuring Output complies with applicable laws and third-party rights

4.3 Content Responsibility

You are solely responsible for your Input and Output. You must ensure that:

Your Input does not violate these Terms or applicable law
You have necessary rights and permissions for any data you process
You independently verify Output before using it for important decisions
You obtain appropriate human review for decisions affecting individuals (employment, credit, healthcare, legal matters)

4.4 Model Training and Improvement

Training Use: We may use your Input and Output to improve our planning and reasoning systems, unless you opt out by:

Emailing team@raccoonai.tech, or
Adjusting your account settings

Exceptions: Even if you opt out, we will use your content for training if:

You explicitly provide feedback or report content
Content is flagged for safety or security review
Required for fraud prevention or abuse detection

4.5 No Guarantees on Output Accuracy

AI Limitations: Our Services use advanced AI technology, but:

Output may contain errors, inaccuracies, or hallucinations
Output may not be suitable for your intended use
AI models can exhibit unexpected behaviors

Your Verification Duty: You are responsible for:

Reviewing and verifying all Output before use
Obtaining expert review for critical applications
Not relying solely on AI Output for important decisions

High-Risk Use Prohibited: You may not use Output as the sole basis for decisions with legal or material impact on individuals (credit decisions, employment actions, medical diagnoses, legal advice) without appropriate human oversight.

5. Third-Party Integrations

5.1 Google Workspace

Authorization: When you connect your Google account, you authorize our AI agent to access your Google Workspace data (Gmail, Calendar, Drive, Sheets) to perform tasks you request.

Scope of Access: We access your Google data only:

When you explicitly instruct our agent to do so
For the specific task you request
We do not continuously sync or store your Google data

Revocation: You can revoke access to your Google account at any time through your Google account settings.

5.2 Large Language Model Providers

Our Services use third-party AI providers (OpenAI, Anthropic, Google). Your Input and relevant context are sent to these providers subject to their terms and privacy policies. We are not responsible for their data handling practices.

5.3 Other Third-Party Services

Our agent may interact with third-party websites, APIs, and services at your instruction. You are responsible for complying with their terms of service. We are not liable for issues arising from third-party services.

6. Payments and Subscriptions

6.1 Pricing

Current pricing is available at [https://raccoonai.tech/#pricing]. We reserve the right to change our pricing with 30 days' notice for existing customers.

6.2 Billing

Subscriptions: For paid subscriptions, we automatically charge your payment method on each billing cycle until you cancel.

Usage-Based Billing: Some features may be billed based on usage (compute time, API calls, storage). You are responsible for all charges incurred under your account.

Taxes: All fees are exclusive of applicable taxes (including GST in India), which will be added to your bill.

6.3 Refunds

Payments are generally non-refundable except:

As required by Indian consumer protection law
If we discontinue a service you prepaid for
At our sole discretion for service failures

6.4 Account Suspension for Non-Payment

We may suspend or terminate your access if:

Payment fails or is declined
Your account has an unpaid balance for more than 15 days
We detect fraudulent payment activity

7. Sandbox Execution and Resource Limits

7.1 Isolated Execution

Code and commands you execute run in isolated sandbox environments. While we implement security measures, you acknowledge that:

No sandbox is perfectly secure
You are responsible for code you execute
We are not liable for damage caused by your code

7.2 Resource Limits

We impose limits on:

Concurrent task execution
Compute time and memory usage
File storage and bandwidth
API request rates

We may adjust limits to ensure fair use and service stability. Excessive use may result in throttling or account suspension.

8. Intellectual Property

8.1 Our IP

Raccoon AI, our logo, and the Services are our intellectual property or that of our licensors. These Terms do not grant you any rights to use our trademarks, logos, or brand elements except as necessary to use the Services.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Services, we may use them without restriction or compensation to you.

9. Term and Termination

9.1 Term

These Terms remain in effect while you use the Services.

9.2 Termination by You

You may stop using the Services and delete your account at any time.

9.3 Termination by Us

We may suspend or terminate your access immediately if:

You violate these Terms or our policies
Your use poses security or legal risks
Required by law or court order
Your account is inactive for over one year (free accounts)

We will provide notice when reasonably possible, but may terminate immediately for severe violations.

9.4 Effect of Termination

Upon termination:

Your right to use the Services ends immediately
We may delete your account data after a reasonable period
Sections that should survive termination (including indemnification, limitation of liability, dispute resolution) will continue to apply

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

AS-IS SERVICE: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

NO GUARANTEES: WE DO NOT WARRANT THAT:

The Services will be uninterrupted, secure, or error-free
Output will be accurate, complete, or suitable for your purpose
Defects will be corrected
The Services will meet your requirements

AI LIMITATIONS: AI SYSTEMS ARE INHERENTLY PROBABILISTIC AND MAY PRODUCE UNEXPECTED RESULTS. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF AI-GENERATED CONTENT.

THIRD-PARTY SERVICES: WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES, INTEGRATIONS, OR THEIR AVAILABILITY OR ACCURACY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

EXCLUSION OF DAMAGES: NEITHER RACCOON AI NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, or exemplary damages
Loss of profits, revenue, data, goodwill, or business opportunities
Cost of substitute services
Damage arising from your use or inability to use the Services
Damage arising from AI Output or automated actions
Damage from unauthorized access to your data

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LIABILITY CAP: OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF:

Fees you paid us in the 12 months before the claim, or
₹10,000 (ten thousand Indian Rupees)

Exceptions: Nothing in these Terms limits liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Violations of consumer protection laws
Other liability that cannot be limited under Indian law

12. Indemnification

If you are using the Services in a business or organizational capacity, you agree to indemnify, defend, and hold harmless Raccoon AI, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Services
Your Input or Output
Your violation of these Terms
Your violation of third-party rights (including intellectual property or privacy rights)
Actions taken by our AI agent at your instruction

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka, India have exclusive jurisdiction, subject to arbitration below.

13.2 Informal Resolution

Before filing any claim, you agree to try to resolve the dispute informally by contacting us at team@raccoonai.tech. We will attempt to resolve disputes through good-faith negotiations for at least 60 days.

13.3 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or the Services will be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996:

Arbitrator: One arbitrator mutually agreed upon, or appointed pursuant to the Act if no agreement within 30 days
Seat: Bengaluru, Karnataka, India
Language: English
Rules: Arbitration and Conciliation Act, 1996
Award: Final and binding on both parties

13.4 Exceptions

The following disputes are not subject to arbitration:

Claims that may be brought in small claims court (within jurisdictional limits)
Claims for injunctive relief for intellectual property infringement or unauthorized use of the Services
Claims related to data protection or privacy that must be heard by data protection authorities

13.5 Class Action Waiver

YOU AND RACCOON AI AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, OR COLLECTIVE PROCEEDING.

If this waiver is found unenforceable, the entire arbitration provision will be void, and disputes will be resolved in court.

14. Compliance and Export Controls

You must comply with all applicable laws, including:

The Information Technology Act, 2000 and related Indian regulations
Export control and sanctions laws
Data protection and privacy laws
Consumer protection laws

You may not use the Services in countries subject to trade sanctions without proper authorization.

15. Changes to These Terms

We may modify these Terms from time to time. We will notify you of material changes:

By email to your registered address
Through the Services (e.g., banner notification)
At least 30 days before the changes take effect

Your continued use after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

16. General Provisions

Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and other provisions will remain in effect.

No Waiver: Our failure to enforce any right or provision does not waive our right to enforce it later.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Entire Agreement: These Terms, along with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Raccoon AI regarding the Services.

Force Majeure: We are not liable for failures to perform due to causes beyond our reasonable control (natural disasters, war, pandemics, government actions, network failures).

English Language: These Terms were drafted in English. In case of conflicts with translations, the English version prevails.

17. Contact Us

Questions about these Terms? Contact us:

Email: team@raccoonai.tech

Address: 1st Floor, Urban Vault 468, Parangi Palaya, Sector 2, HSR Layout, Bengaluru - 560102, India

Last Updated: October 8, 2025

Previous Versions: Available upon request at team@raccoonai.tech