Privacy Policy
Effective Date: October 8, 2025
This Privacy Policy describes how Flying Raccoon Private Limited ("Raccoon AI," "we," "us," or "our"), a company registered in Karnataka, India, collects, uses, and protects your personal information when you use our AI agent platform and related services (the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Account Information: When you create an account, we collect your name, email address, and password. For paid accounts, we collect payment information (processed by third-party payment processors).
User Content: We collect the information you provide when using our Services, including:
- Task descriptions and instructions you provide to our AI agent
- Files you upload, create, modify, or access through the Services
- Code, commands, and scripts you execute
- Emails, calendar events, and documents you access through Google Workspace integrations
- Configuration settings and preferences
Communications: If you contact us for support or feedback, we collect your name, email address, and the content of your communications.
1.2 Information We Collect Automatically
Usage Data: We collect information about how you use the Services, including:
- Task execution logs and system events
- Tool usage patterns and frequency
- Execution times and resource consumption
- Error logs and debugging information
- Feature usage and interaction patterns
Device and Technical Information: We collect:
- IP address and general location (city/region level)
- Browser type and version
- Device type and operating system
- Time zone and language preferences
Cookies and Similar Technologies: We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns.
1.3 Information from Third-Party Services
Google Workspace: When you connect your Google account, we access only the data necessary to provide the Services you request (emails, calendar events, Drive files, Sheets data). We only access this data when you explicitly instruct our AI agent to do so.
Large Language Model Providers: We use third-party AI services (OpenAI, Anthropic, Google etc.) to power our agent. Your prompts and context are sent to these providers subject to their privacy policies.
2. How We Use Your Information
We use your information to:
Provide the Services:
- Execute tasks and workflows you request
- Maintain your account and process payments
- Provide customer support and respond to your inquiries
- Send you service-related notifications
Improve the Services:
- Analyze usage patterns to improve performance and reliability
- Develop new features and capabilities
- Conduct research and development
- Monitor and improve system security
Model Training: We may use your task descriptions, instructions, and interactions to improve our planning and reasoning systems, unless you opt out (see Section 6). We will still use your content for training if:
- You explicitly provide feedback or report content
- Content is flagged for safety or security review
- Content is required for abuse prevention
Legal and Safety:
- Comply with legal obligations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Protect the rights and safety of our users and third parties
3. How We Share Your Information
We share your information only in the following circumstances:
Service Providers: We share information with vendors who help us operate the Services:
- Infrastructure: Cloud, LLM providers etc.
- Analytics and Monitoring: For service performance and error tracking
- Payment Processors: For billing and subscription management
All service providers are contractually obligated to protect your information and use it only as we direct.
Google Workspace: When you authorize access, we interact with your Google account data only to perform tasks you explicitly request. We do not share your Google data with other users or third parties.
Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights or the safety of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
With Your Consent: We may share information with third parties when you give us permission to do so.
De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. Specifically:
Account Data: Retained until you delete your account Task Execution Data: Retained for 90 days for debugging and service improvement Sandbox Files: Retained for the duration of your task session, then deleted Google Workspace Data: Not stored by us; accessed in real-time only when you request it Logs and System Events: Retained for 90 days for security and system monitoring Billing Information: Retained for 7 years as required by Indian tax law
You can delete your account at any time, which will delete or anonymize your personal information, subject to legal retention requirements.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data in transit is encrypted using TLS; data at rest is encrypted using AES-256
- Isolated Execution: Code and tasks run in isolated sandbox environments
- Access Controls: Role-based access with multi-factor authentication for our team
- Regular Audits: Periodic security assessments and penetration testing
- Monitoring: Continuous monitoring for security threats and anomalies
However, no system is completely secure. We cannot guarantee the absolute security of your information.
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access: View the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal information
- Portability: Export your data in a structured, machine-readable format
- Restriction: Limit how we process your information in certain circumstances
To exercise these rights, contact us at team@raccoonai.tech.
6.2 Opt-Out of Model Training
You can opt out of having your content used to improve our AI systems by:
- Emailing us at team@raccoonai.tech, or
- Adjusting your account settings (when available)
Note: Opting out does not apply to content you explicitly report or flag, or content reviewed for safety purposes.
6.3 Communication Preferences
You can unsubscribe from marketing emails using the link in any email. You cannot opt out of service-related communications (e.g., security alerts, billing notifications).
6.4 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may limit functionality of the Services.
7. Third-Party Services
Our Services integrate with third-party services (Google Workspace, LLM providers, etc.). Your use of these services is governed by their respective privacy policies:
- OpenAI: https://openai.com/policies/privacy-policy
- Anthropic: https://www.anthropic.com/legal/privacy
- Google: https://policies.google.com/privacy
The above list should not be considered an exhaustive list of all third-party services that we use. We are not responsible for the privacy practices of these third parties.
8. International Data Transfers
Your information may be processed in countries outside of India, including the United States. These countries may have different data protection laws. We use appropriate safeguards (such as standard contractual clauses) to ensure your information is protected.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after the effective date constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: team@raccoonai.tech
Address: 1st Floor, Urban Vault 468, Parangi Palaya, Sector 2, HSR Layout, Bengaluru - 560102, India
Grievance Officer: For complaints regarding data handling, contact our Grievance Officer at team@raccoonai.tech. We will respond to your grievance within 30 days as required by Indian law.
Last Updated: October 8, 2025
Previous Versions: Available upon request at team@raccoonai.tech